Support
Frequently Asked Questions
Product & Craft
Every piece is handcrafted by master artisans in our dedicated workshop in Tokha, Kathmandu, Nepal.
Yes! As a manufacturer, we offer custom upholstery and timber finishes for most of our collections. For wholesale or custom orders of 10+ units, the customization options are extensive.
All GNS Store furniture carries a 1-year manufacturer warranty covering material and workmanship defects. Our outdoor collection features extended warranties for frames and performance fabrics.
Trade & Wholesale
Yes, we have a specialized Trade & B2B program for hotels, restaurants, and hospitality groups. Registered professionals unlock tiered pricing starting at 5 units.
Our wholesale discounts are tiered based on quantity, capped at 20% for orders of 20 units or more.
Absolutely. We have the capacity to manufacture at scale and have experience furnishing luxury resorts and commercial spaces across Nepal.
Delivery & Shipping
Free delivery within Kathmandu valley takes 3–5 business days for in-stock items. Custom orders typically require 3-4 weeks for manufacturing.
Our premium delivery service includes unpacking, assembly, and precise placement of your furniture in the room of your choice, along with removal of all packaging materials.
Payments
We accept FonePay, eSewa, bank transfers, and standard card payments. For wholesale accounts, we offer structured payment terms.
Currently, we require a deposit or full payment at the time of order to initiate the custom manufacturing or dispatch process from our workshop.
Still have questions?
Our trade consultants and support team are available to help with your specific needs and project requirements.